Hello, I'm Mark and I'd like to introduce myself.
For the past 3.5 years I've been working on a fractional basis with both start-ups (pre and post launch) as well as existing companies across many different sectors including automotive, energy and telco.
I've worked with businesses at all stages of development from pre-launch, designing and delivering their operations, into early growth to help them with their structures and ways of working, and also with established businesses looking to improve performance.
For the past 3.5 years I've been working on a fractional basis with both start-ups (pre and post launch) as well as existing companies across many different sectors including automotive, energy and telco.
I've worked with businesses at all stages of development from pre-launch, designing and delivering their operations, into early growth to help them with their structures and ways of working, and also with established businesses looking to improve performance.
Whatever stage you and your business are at, I can help using my experience from the early days of my career serving customers, through to being the Customer Service Director of a digital-first energy company.
My clients come to me because they want:
My clients come to me because they want:
- A sounding board for their (obvs brilliant) ideas 💡
- Service strategy review and design - digital and human 🤖 😁
- Supporting performance improvement 📈
- Mentoring 👨🏫
Drop me a message, and if you want to know more, take a look at my website to see my experience - plus there’s blogs covering all aspects of building, maintaining and improving operations and customer experience.
